MyTrucking recently celebrated eight years and has made two appointments to new roles in the business, all to continue excellent customer service.
Read the article in New Zealand Trucking magazine: 104 Bus Update 0522
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MyTrucking transport management software has transformed the transport industry, with over 500 businesses across New Zealand, Australia and the UK enjoying a reduced paper load, saving a truckload of time, and streamlining their processes.
We recently celebrated eight years of MyTrucking and had two staff members move into new roles within the business, taking on greater leadership and ensuring we continue to deliver excellent service to our customers.
Nikola Berryman has stepped up to the Head of Customer Success role for MyTrucking. She will be looking after the sales and support team to ensure support remains top notch, and the onboarding process continues to improve.
“I’ll still be working in the business doing what I’ve always done, helping potential customers through the trial process, bringing them on board and helping current customers get the most out of the software, but I’ll now be doing it from a leadership perspective. It’s important to me to continue working with the team in this capacity so I don’t lose touch with the customers and the program.”
Nikola has been with MyTrucking for three years, after she and her family moved here from Australia in January 2019. Her career has been based around the livestock and transport industries, a love that grew from her childhood spent on a cropping and livestock farm near North Star, which is part of the ‘Golden Triangle’, an area renowned for cropping in Northern NSW.
“As a kid we had trucks pulling up and taking livestock and grain, and I would take trips in our International Acco 2150A, 555 Cummins motor, 13 speed road ranger gearbox truck to the North Star grain silos with my dad during grain season.
“Growing up on the land, and my previous work history has certainly given me an advantage in understanding our customer base and the challenges they face in the transport industry. With MyTrucking I can help them improve their processes, which in turn improves their life.”
Now, she brings her knowledge of the industry to MyTrucking, and says the best part of her role is the customers she gets to help daily.
“They’re all hard working, genuine people. I like their straight talking, no bull shit attitude, and I always get a good laugh out of them. They’re fun, have quirky sayings, and are just good people.”
Natalie Beckham has moved into the role of Business Development Manager for MyTrucking. Nat has a long history in the transport industry and is passionate about trucks, and the people who run them.
“The transport industry drives the world. There’s nothing you can buy that hasn’t been on a truck at some point, I think Covid has helped highlight that, for sure.”
Nat has been with MyTrucking for nearly four years and recently moved back to her hometown in the Western Bay of Plenty. She works from home but spends plenty of time clocking up miles on the road visiting our amazing customers.
“A key part of my role is road trips, visiting customers, giving demos to those looking for a job management solution, and helping to fine tune the setup for those who are just getting started with MyTrucking. Relationship building and understanding their business is key to helping them tailor MyTrucking to suit their needs.”
Nat’s career and background has been in the automotive industry, starting out at Auto Trader and then Trade Me Motors, before joining the MyTrucking team.
“I’ve always been interested in anything with a motor.”
For Nat, everything she does is based around people and helping people. Being able to introduce a system that genuinely makes their life better is a big driver for her.
“Working for MyTrucking is a great fit for me, we have an amazing team of people, and our customers are some of the most down to earth, hard-working people I’ve ever met. And the cherry on top, MyTrucking is an excellent piece of software that I’m proud to advocate for.
“A couple of weeks ago, I got a text message from a new MyTrucker, thanking me for giving her her weekends back. It’s always a good feeling helping to restore work life balance.”
