Ollie gets the questions right. Nicole makes sure of it. And when you need a real person, Ame’s already there. Meet the team behind MyTrucking’s most-loved support, and why it’s always been about the people.
In 2020, when COVID hit, transport operators were under pressure to keep essential goods moving. They needed support faster than ever, while our support lines were stretched to their limits.
That’s when Ollie joined MyTrucking, right when he was needed most.
Five years later, he’s still in the chat box. But the bit that really matters isn’t Ollie. It’s the real people behind him. The team who step in when questions get tricky, jump on a call when needed, and work every day to help our customers succeed.
Why the name Ollie? He’s named after the Orsborn family’s Jack Russell, Ollie. Staying true to MyTrucking’s family values, it felt only fitting that Ollie became part of the MyTrucking family too.
Nicole, Ollie’s handler
Most chatbots are left to their own devices and hoping for the best. That’s exactly the kind of frustrating experience we want to avoid for our customers.
That’s why Ollie is never left on his own. Behind every conversation is a real person from the MyTrucking team, monitoring chats, stepping in when needed, and always available to help. If Ollie can’t answer your question, or you’d simply prefer to chat with a person, someone is never far away.
So Ollie has a handler: Nicole, our product education specialist, who makes sure MyTrucking’s support stays sharp and accurate every single day. Every day, she writes and refines the help content Ollie relies on, checks his answers, and corrects him when he’s off. Ollie only ever repeats what Nicole has already written and checked. He doesn’t guess, and he doesn’t go rogue.
“I keep an eye on the conversations Ollie is having every day. If something doesn’t look quite right, I review the answer, update the help content, and make sure he’s giving customers the best information possible.”
– Nicole.
“We don’t believe customers should have to battle their way through menus and button clicks to get support. Ollie helps you get answers quickly, but a real person is always just a message away.”
– Nicole.
Ame, the person right behind him
If Ollie isn’t the right fit, you don’t have to fight a bot to get past him. Just type “talk to a person,” and Ame steps in.
Ame is the main support person you’ll talk to at MyTrucking. She’s always sitting just behind Ollie, ready to take over the moment a question needs a real human. But Ame’s role goes well beyond answering the odd question that trips Ollie up.
She’s genuinely invested in helping you get the most out of MyTrucking, not just solving the problem in front of her, but making sure you understand the why behind it, pointing out a smarter way to do something, or following up to check it’s actually working for you. That’s the kind of support that doesn’t show up in a help article.
“Behind every great bot is a real person who cares about the customer experience. I get to turn questions into solutions and help customers work smarter.”
– Ame.
“The most rewarding part of my job is helping customers discover features or shortcuts they didn’t know existed and seeing the difference it makes to their everyday workflows.”
– Ame.
What MyTrucking’s Support Looks Like
“Any time I have a problem I get a quick and informative response. Thank you for all the support!”
-Slick Transport, Jan 27 2026
“Thank you for all your work – the support behind the software is second to none. Always innovating, always improving.”
-Tori, May 7 2026
Ollie gets you a fast answer. Nicole makes sure it’s the right one. And Ame is always ready, not just to help, but to help you get more out of MyTrucking. No frustration, no loops, just real people who genuinely care.
We’re proud of the support we provide at MyTrucking. It’s what MyTrucking’s support has always been about: technology helps us respond faster, but great support will always be about people helping people. Whether it’s Ollie or one of the team, we’re here to help keep your business moving.
Got a question? Ollie is always there in the chat. If you’d like to chat with a real person, just ask “Talk to a person” and one of our team will jump in.
