Looking for a transport system that fits the way UK hauliers work?
Mark Hurst, from GWT Farms Ltd, shares his experience of MyTrucking — from the onboarding process to “first class” support. GWT Farms Ltd is a busy UK bulk haulier that turned to MyTrucking to streamline transport planning and invoicing. They needed a Transport Management System (TMS) that would integrate with Xero, to give a more connected way of working.
At a glance: GWT Farms Ltd
GWT Farms Ltd run a modern bulk haulage operation, alongside their wider farming and storage business. They move grain and other bulk products across the UK.
The fleet handles work from farm to store and on to merchants. For things to run smoothy, they require precise planning and clear visibility of what’s happening. The team were looking for a transport management system that could keep up with this complex workload.
Why MyTrucking?
MyTrucking came recommended and quickly stood out as a great fit!
Mark Hurst, from the GWT Farms Ltd team, shares:
“GWT Farms Ltd was looking for a cloud-based transport management system, to integrate seamlessly into our accounts package (Xero). MyTrucking was one of the solutions recommended.”
There were natural questions at the start about working with a provider based in New Zealand, around support and response times. The concerns were quickly put to rest. They went through a demo and were impressed with the onboarding process.
MyTrucking successfully supports customers around the world, with 5,000 truck drivers using the MyTrucking app. This means they get the benefits of a proven system, backed by a global support team.
Fast onboarding for busy hauliers
From the first demo to going live, GWT Farms Ltd found the process well supported.
The MyTrucking team helped with setting up customers, rates and job types, connecting and mapping invoices into Xero, and answering ‘how do we…’ questions as the team learned the system.
The support has been a real standout:
“From the initial demo through to the data integration, the speed of response and professionalism that has been shown from the MyTrucking team has far exceeded its more local competitors.”
For GWT Farms Ltd, this meant they could confidently move off manual systems, knowing MyTrucking help was available when needed.
Local support, backed by a global team
To further support operators like GWT Farms Ltd, MyTrucking has a dedicated UK representative, Ant McGuinness. He visits operators, runs demos and helps customers across the UK get started.
Ant understands UK haulage (anything from agricultural work to general bulk). Prior to this role, Ant was a MyTrucking customer for over six years, so he knows the system inside and out!
For UK hauliers, local support means:
- A real person in the UK who knows the industry
- Local demos tailored to your jobs and fleet
- Help setting up your current processes in MyTrucking.
The results
Since adopting MyTrucking, GWT Farms Ltd has gained:
- A simpler, more connected way of working
- Faster job entry
- Integrated invoicing with Xero
- Improved visibility (for both customers and drivers).
“GWT Farms Ltd would have no hesitation in recommending MyTrucking to any haulier that wants an easy-to-use, functional transport solution with integrated invoicing and first-class support.”
