We’re delighted to introduce you to OLLIE, MyTrucking’s friendly AI Helper. At MyTrucking, we’re passionate about technology so have embraced AI chatbots to ensure our customers enjoy instant answers and support at their fingertips. Ollie appears in the chat box within MyTrucking, ready to answer questions whenever you need help. But how does he know so much? And why does it feel like you’re talking to a real person?
Who is Ollie?
Ollie is our smart, friendly AI Helper, named after our founder’s loyal Jack Russell, Ollie. Just like his namesake, Ollie is approachable, eager to help, and brings a touch of warmth and realness to every chat!
How Does Ollie Know What He Knows?
Ollie uses smart AI to read all of MyTrucking’s help content and resources. He also reviews past responses.
This means he can:
- Reply quickly (his average response time is under ten minutes)
- Find the most relevant, up to date information answers
- Reply with easy-to-understand language and descriptions
- Share based on what’s already available to you (so you can trust his answers).
Ollie’s skills haven’t just happened overnight, our team have been training him for over four years! This time and effort has led to him giving the best responses possible for our customers.
And he sounds like a real person because of the information he takes from our Help Articles, created by our team of real people!
AI with a Human Touch
We know AI can sometimes feel a bit mysterious, but Ollie is here to make it simple and reassuring.
Whether you have a quick question or need extra support, Ollie is ready to help. We love innovation so we’re now training him in responding to emails too (and he’s hit the ground running doing a fabulous job).
Transparency is important to us. If Ollie does answer your email he will state this at the bottom of the email (or chat box). With emails, he includes a list of links showing where he got his information from – which you can refer back to later.
And if you ever want to talk to a real person, just ask! A friendly human is always watching and ready to step in too. That’s the MyTrucking promise, support that’s both smart and personal.
Ready to Chat?
Give Ollie a try! He’s here to help with any question, big or small. And remember, if you ever prefer to talk to a real person, Ollie will connect you right away. It’s the best of both worlds, smart, speedy AI and real, caring humans, all in one place.
MyTrucking: The 5 Star Transport Management Software
MyTrucking works hard to ensure that our customers are supported and delighted, which is reflected in the amazing reviews we receive! Our passion for innovation and technology has led to customer satisfaction and five star reviews.
Try Ollie by launching the chat from within MyTrucking! Or keen to talk to a real person? Our support team are always here to help.
