There’s been a rapid rise of AI in the transport industry. AI isn’t just for the big fleets anymore. Whether you’re running one truck or ten, new technology is changing the way we work, right down to route mapping and customer service. For business owners this is leading to one important question… “How do I train my staff in AI?”. Read on to discover some practical tips from MyTrucking.
Firstly, what is AI?
Before we dive into the good stuff, let’s make sure we understand what AI is.
Artificial intelligence (AI) is technology that enables computers and machines to perform tasks that would normally require human intelligence (such as learning, problem-solving and decision-making).
AI systems work by processing large amounts of data, recognising patterns, and using algorithms to make predictions or recommendations.
5 examples of AI in transportation management:
- Customer Service Chatbots and Virtual Assistants
- Real-Time Vehicle and Inventory Tracking
- Route Optimisation and Traffic Management
- Autonomous Vehicles and Driver Assistance
- Safety Monitoring and Risk Management.
Upskilling in AI: A must for staying competitive
Transport staff, from truck drivers to office administrators, are needing to adapt to AI technologies. One challenge is everyone has different levels of technical expertise as a starting point.
The latest research shows that 4 in 5 employees (80%) want to learn more about how to use AI in their profession.
Now is the perfect time to get started with AI training, helping create a balanced skill set across your workforce (and future-proofing it).
5 tips for AI training
- Assess your team’s current skills and identify knowledge gaps. Your workforce is likely already using AI, so adapt to where they’re at. You could even send out a survey for feedback on this and what they want to learn.
- Choose relevant AI tools and platforms for your business needs.
- Provide hands-on training sessions in these tools. Make it enjoyable with a team get-together and go through the steps. While one-off training is a great start, it’s even better if the training can be ongoing (as AI is rapidly evolving). Offer further courses from training providers, where relevant.
- Monitor progress and celebrate milestones. Who doesn’t love a win?! Boost morale with shout-outs, team recognition or course completion certificates.
- Create your own AI committee. This will help with ongoing training, trends and regulations. Invite your staff to join the committee (this is also a great way to retain staff who love technology).
With the right support you’ll create an environment that fosters learning and taking risks (which is the perfect combo for improving AI capabilities).
Being an industry leader, MyTrucking love technology and use AI in different parts of our business. One example is Ollie, our AI chatbot who can answer customer questions that come through on Intercom. Learn more about MyTrucking.
