GVT - North Canterbury, NZ

What were some things you were looking for in a TMS system?

We knew there was a different way of doing things but we were mindful of needing to find a solution that was suitable for a small business to use. Most TMS are aimed at global logistics outfits and have too many bells and whistles. We wanted a more efficient and streamlined way to handle the paperwork side of things.

How did you come across MyTrucking?

I did a job for Martinborough Transport and got a MyTrucking run sheet. We held off a little bit and then agreed to do a trial. Within a day we identified that the way to do this properly was to throw away the paper, so we did. It was one of our busiest months and our dispatcher to his credit put in the effort to get it all set up right as he could see the reward at the end of the day. Instead of spending hours at the end of the day doing day sheets for drivers, he could just push a b button and send it out to drivers or print the run sheets (this was before the App). It saves time at the end of the day and we get a far better result.

How has MyTrucking helped your business?

From day one, it addressed key issues related to paper management—human error, missing paperwork, and the significant time investment each day. Particularly on the dispatch side, the transition was seamless.

The latest generation of MyTrucking has vastly improved our operations. The mapping capability ensures drivers know exactly where to go, eliminating vague directions like ‘turn at the willow tree.’ Now, all weights and consignment notes come straight back to the office, making reconciliation instant and efficient.

One of the unseen benefits is it has made our dispatchers more efficient. They constantly refine job setups based on past experiences, building a knowledge base that enhances our service to farmers, providing them with accurate information and a better overall experience.

How easy was it to switch to MyTrucking?

It’s very easy to use once you’ve got your head around it. It certainly shouldn’t be a barrier to change. The way to make it most effective is to throw away the paper straight away. We’ve been using MyTrucking for 8 years now and it keeps getting better. Being accessible anywhere through the cloud makes a huge difference in a business that is very much 24/7.

What is your favourite MyTrucking feature?

The Driver App. It’s hugely cut down the number of phone calls we make and being able to send drivers to the exact location saves a lot of stress and time.