Learn how MyTrucking got Everfresh Ltd back on track and focused on doing what they do best.
Everfresh is a produce, bulk and container transport business based in the horticultural heart of New Zealand, the sunny Hawke’s Bay. They are specialists in the transportation of grains, feed, fresh produce and are the transporter of choice for Hawke’s Bay’s largest agricultural grower/marketer of premium produce, Bostock NZ Ltd.
They are experts in transporting fresh produce, providing a full-service solution of inspection, fumigation, transloading and warehousing. Established in 2000, they started out as a general carrier but have steadily grown over the years, adding more services to their ever-increasing transport fleet.
What issues needed to be overcome?
“We were struggling with transparency across the team, jobs were in people’s heads and not always written down, quoted prices weren’t always recorded.
“This meant that we were missing out on jobs, and sometimes missing out on invoicing our customers, as it wasn’t clear at the end of month what jobs had been done and what had not. As a result of this our end of month issues just got bigger and bigger,” explains dispatcher Bevan.
Everfresh joined MyTrucking in September 2015
- Jobs in the mind
- Forgetting and losing jobs
- Weren’t sure what was missing at month end
- Information and billing lost or errors with quoted rates
- Difficult to grow and manage extra load and complexity
- Automated, integrated systems reduce input, error and paperwork
- Information and billing always accurate
- Clear what’s been done and what hasn’t been invoiced
- Scalable and reliable for future growth
- Now purely focused on service delivery
“We knew we had to change, carrying on as we were was not an option. After meeting Sara and Sam and then trialling MyTrucking for a few days we knew we had found the system that was going to let us grow. MyTrucking is so easy and simple to use, for us it’s really cost effective and the support is great.”
How easy was it switching to MyTrucking?
“It was so simple it is ridiculous. Everything about MyTrucking is so simple and so familiar, the process and workflow was so similar to how we worked before MyTrucking that we did not have to adapt.”
Where has MyTrucking helped most?
“Dispatching and billing, anyone in the team can see exactly what is going on, managing customers and drivers is much better.
At the end of the month, it’s really clear what’s been invoiced and more importantly what hasn’t. Most of the hard work is already done, it’s just a matter of checking a few things then posting the lot through to Xero in one go.”
Has MyTrucking surprised?
“It has, since switching to MyTrucking we are more focused on what we are doing, and it has made us challenge other processes in our business.”