Campbell Transport – Western Australia, AUS
Learn how Campbell Transport cut down on paperwork and overcame the challenge of dispatching jobs to drivers in remote locations, often on the road for days, with the MyTrucking driver app.
David Campbell founded Campbell Transport at the age of 22, when he bought his first truck. Now, 22 years later, the fleet has grown to 80 trucks.
The business does bulk haulage, grain, fertiliser, has side tippers and carts livestock, as well as general freight. The three arms of the business are agriculture, mining, and general freight.
Campbell Transport started using MyTrucking about four years ago, mainly on the agricultural side, but also in the mining division.
How was the workflow previously managed?
Owner David Campbell says it was a matter of phoning drivers, many of whom could be away for days or even weeks at a time, and working in areas with little to no mobile coverage. “Ring them up, tell them where to go over the phone. We couldn’t get any paperwork back for up to two weeks sometimes, it was very cumbersome. Then everything was entered into a diary.”
What issues needed to be resolved?
“We wanted the paperwork back immediately to be able to invoice straight away, and check everything was correct, instead of going back weeks to verify things. We wanted to be able to give jobs to drivers without having to ring constantly to give them information.”
- Drivers difficult to contact and dispatch jobs to, due to remote locations
- Paperwork could take weeks to come in, meaning slow invoicing
- Easy to send jobs to drivers and know they have seen and accepted them
- Paperwork received immediately
- Jobs able to be invoiced quickly
- Cut down on phone calls, saves a huge amount of time
“At the time we were looking around it was the best product on the market for what we wanted to do,” David says.
His agriculture operations manager, Leon Whittle, attended the NatRoad Conference in Queensland, which MyTrucking was at. On talking with Sara (Orsborn) both men thought a trial was a good idea and, as Leon says, it just took off from there.
How easy was it switching to MyTrucking?
“Bloody easy for me, I just let my managers do it,” David laughs. “But it wasn’t hard. The drivers all put the app on their phone and, initially, change can be hard, but everyone is certainly on board now.”
Leon says the software is easy to use. “It’s so friendly to use. We can see what we’ve got – no whiteboards, no paperwork. I reckon it’s a great system – I love it.”
Where has MyTrucking helped most?
Leon says overall MyTrucking has made the business run more efficiently, particularly getting jobs loaded and out to drivers with ease.
“On the invoicing side Annette, who is in the office with me and does all the billing and accounts, was a bit worried about changing to start with – now she loves MyTrucking. She can just bang a job straight across to invoicing and it saves a heap of time. It’s made her job a lot easier.”
What are the key benefits that MyTrucking provides?
Leon says the biggest benefit has been the driver’s app, given the remote nature of many of their jobs.
“A lot of places we go to have bad cellphone reception, and we sometimes have trouble contacting drivers if they’re out of range. With the app, we put a load on and bang, it’s on their phone and they know exactly what they need to do – that makes it really easy. We can put maps on there and, as long as the client gives me the right location number, the drivers can see exactly where they’re going.”
He also rates the new Save and Repeat feature on MyTrucking, which is a massive time saver. “If anyone has a job that requires multiple loads in a day, I upload the job once and at the end of the day the driver loads how many deliveries he’s done for the day himself. It saves a heap of time – and phone calls.”