In the world of transport, where long hours and strong relationships go hand in hand, the best recommendations come from people you trust. Family-run Hiab operator, Guyatts of Salisbury, is building trust and accuracy thanks to MyTrucking – and spreading the word as they go.
A busy family Hiab operation
Guyatts of Salisbury specialise in crane assisted Hiab haulage, alongside storage and recycling from their base at Old Sarum Business Park in Salisbury, UK.
Their family business has grown steadily. They now run a fleet that includes Hiab vehicles and a van to service customers across the region. Roy Guyatt founded the business and now works alongside his children and nephew (Jessie, Amy, and Kristian).
Like many operators, their systems grew organically over time.
Job details were spread across WhatsApp messages, notebooks, and spreadsheets. Invoices often written out manually. It worked, but it created admin pressure and made it hard to keep track of jobs (especially as workload increased).
“No more WhatsApp – just jobs in one place”
Bringing MyTrucking Transport Management Software into the business allowed the team to pull everything into one place.
The benefits:
- Jobs are entered once, managed through the day, then used for invoicing without retyping.
- Invoicing now takes minutes, not hours, thanks to MyTrucking’s integration with Xero.
- A clear digital record of what is done, when, and for whom (instead of checking back through messages and notes).
- A calendar view to help plan Hiab vehicles and jobs.
- A mobile app keeping everyone aligned.
Jessie adds:
“MyTrucking has exceeded expectations in terms of how much time it has saved and how easily it integrated into our daily operations. One of the biggest surprises was how quickly invoicing could be completed, especially with the direct integration to Xero. It removed the need for manual data entry and reduced errors.”
Even simple changes, like being able to see completed jobs on a phone, have made a noticeable difference. For a family business juggling so much, that level of visibility matters.
From MyTrucking users to advocates
Having seen the impact of a Transport Management System (TMS), Kristian and Jessie are now actively recommending MyTrucking to other hauliers still using paper and notebooks.
Their message is simple:
“Seeing the difference MyTrucking has made to our day-to-day, we now find ourselves recommending it to other hauliers all the time. If it can help our busy family firm get everything in one place, we know it can help others too.”
In an industry where personal reputation carries the most weight, this kind of firsthand recommendation counts. It sends a strong message of trust and has seen MyTrucking grow across the UK, because of word-of-mouth referrals.
And a final note from Jessie:
“Overall, the ease of use, efficiency gains, and improved accuracy have made a significant positive impact on both operational and administrative processes.”
