Dispatchers are the link that keeps a transport operation running smoothly. With the right truck dispatch system, dispatchers can save hours of admin, reduce communication gaps, and stay on top of every load in real time. A modern truck dispatching app or trucking dispatch software isn’t just helpful, it’s essential.
A dispatcher’s dilemma: Manual systems no longer work
Truck dispatching is the process of planning, allocating, and managing jobs so the right truck and driver are in the right place at the right time. It covers everything from receiving bookings, communicating information, to tracking progress.
Dispatchers are like the nerve centre of a transport business. They balance customer expectations, driver wellbeing, compliance requirements, and tight timeframes. Relying solely on paper dockets, whiteboards, and disconnected spreadsheets leads to unnecessary stress and errors.
With the right truck dispatch system, dispatchers can:
- Give live visibility of jobs and vehicle status.
- Reduce manual data entry and repeated phone calls.
- Make it easier to respond quickly when plans change.
- Provide accurate information to customers and drivers.
A dispatcher’s knowledge of routes, customers, and how the fleet operates is a major asset. With the right tools, they can focus less on chasing information and more on managing the operation strategically.
The Essential Guide for Dispatchers: MyTrucking is the solution
Using a dedicated trucking dispatch software solution keeps everything in one place and reduces errors. Using a truck dispatching app, like the MyTrucking’s driver app, makes it easier for drivers to receive job details, update progress, and complete paperwork digitally.
MyTrucking is designed to simplify day-to-day transport management for small and mid-sized operators. With MyTrucking, you can:
- Enter jobs once and keep them updated in real time.
- Allocate work to vehicles and drivers with simple, clear job sheets.
- Use the driver app to send job details straight to the cab.
- Improve cash flow by turning completed jobs into invoices instantly.
Worried about making the switch to software?
The thought of going from paper dockets to a cloud-based system can feel daunting. We chatted to Lisa, dispatcher at Sharpes Farm Feed, to hear her experience of this and how MyTrucking has made her life easier.
Q: Lisa, any advice for dispatchers hesitant to use software?
“Don’t be! It’s so easy! Honestly. I just load a job and assign it to a truck. It alerts the boys that the job has been assigned to their truck and we’re away!
It makes my life easier. I can also see how the boys are tracking during the day too. They can add notes into their app when they deliver the feed. We only use some of the very basic features of MyTrucking, as we have a separate invoicing system.
So, you can really tailor this to your business and use MyTrucking however works best for you.”
And a final word from Lisa:
“Also, don’t hesitate to ask questions. We don’t generally have a lot of problems but when we do our go-to at MyTrucking is Matt. He sorts us out straight away!”
At MyTrucking, we know it can feel daunting switching to software for the first time, so we offer exceptional support with our 5-star service! Our support is available 24/7 too.
