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FAQ

 

Here are some of our most frequently asked questions (FAQ) about MyTrucking software...

 

We also have a number of help articles to provide information about useful features, common issues, and topics of interest.

How does the pricing work?

Our pricing is simple – one pricing model, three rules.

Rule 1: Only pay for vehicles used each month.

Rule 2: First 5 vehicles are $55 each per month.

Rule 3: Additional vehicles are $25 each per month.

Rule 1 means used for jobs in the billing month, including sub-contractors, not how many vehicles you have loaded in your MyTrucking. Read more on our pricing page.

Will MyTrucking suit my business?

We believe MyTrucking can help transform any business, big or small, by ditching the diary, taming the paper trail, and saving hours on double handling the same job information. Even better, we can usually customise the account setup to suit your unique business requirements. Simply talk to one of our friendly team about what you need from MyTrucking and we’ll do our best to make it happen.

Can I book a demo?

Of course! Visit our book a demo page to meet our onboarding specialists who can answer any questions you may have about MyTrucking and how it will benefit your business.

You can schedule a quick 30-minute walk through of the MyTrucking web application, customer portal and drivers app. Feel free to send us any information or questions in advance as you set up this meeting, or email us via [email protected]

You can also sign up for a no obligation 14-day

 

Do you offer support and training?

Yes, our friendly team is always happy to help either by, email, phone, or video call.

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What am I getting?

You are signing up to a 14 day free trial with MyTrucking. This trial account will have all the features of the MyTrucking service without limitation, this way you will get to experience the full power that MyTrucking has to offer. By signing up for a free trial you agree to our terms of use and privacy policy, a credit card is not required.

What is the process from here?

After submitting this form we will set you up with a login to MyTrucking. We will try to call you, as we find a quick 5 min chat to answer any questions you have helps you get the most out of your trial.

What if I get stuck?

Use the in-app chat feature, all support is free, or call us; a quick 5 min chat usually resolves all the questions you have.

What happens at the end of my trial?

At the end of your 14 day free trial you will be asked if you want to continue to use MyTrucking. If you choose not to use MyTrucking your trial account will be removed and you will no longer have access to MyTrucking. A yes response will signal the start of your billing period, you can cancel at anytime without penalty.