FAQ

These are some of the most frequently asked questions (FAQ) from our customers.

 

Or please feel free to check out our Help Center, where there are more help articles, answers to questions, and instructional videos to help you. (Note – you will have to be logged in to view most of these).

How does the pricing work?

Our pricing is simple – one pricing model, three rules.

Rule 1: Only pay for vehicles used each month.
Rule 2: First 5 vehicles are $55 each per month.
Rule 3: Additional vehicles are $25 each per month.

Rule 1 means used for jobs in the billing month, including sub-contractors, not how many vehicles you have loaded in your MyTrucking. Read more on our pricing page.

Will MyTrucking suit my business?

We believe MyTrucking can help transform any business, big or small, by ditching the diary, taming the paper trail, and saving hours on double handling the same job information. Even better, we can usually customise the account setup to suit your unique business requirements. Simply talk to one of our friendly team about what you need from MyTrucking and we’ll do our best to make it happen.

Can I book a demo?

Of course! Visit our book a demo page to meet our onboarding specialists who can answer any questions you may have about MyTrucking and how it will benefit your business.

You can schedule a quick 30-minute walk through of the MyTrucking web application, customer portal and drivers app. Feel free to send us any information or questions in advance as you set up this meeting, or email us via [email protected]

You can also sign up for a no obligation 14-day free trial of MyTrucking now.

Do you offer support and training?

Yes, our friendly team is always happy to help either by, email, phone, or video call.

How can I contact MyTrucking?

You’ll get our fantastic team on +64 6 929 7900. When you call, you’ll be put through to the right team member via our menu. Email [email protected] at any time. Or visit the contact us page to read about the whole team and contact any one of us via email or on the phone.

How do I get set up and started?

It’s easy to get started – simply enter your company details on our Free Trial page. If you use Xero, you can begin right away, otherwise we’ll be in touch to finalise setting up your free 14-day trial account.

Does MyTrucking have a mobile app?

Yes, our mobile app works on both Android and Apple smart phones and tablets, is super easy to use and makes communication with drivers a piece of cake.

The MyTrucking mobile driver’s app is easy to set up. The app allows you to capture important information like times, weights, images, proof of delivery (POD) and sign on glass.

How does MyTrucking work with Xero?

We do powerful transport management software; Xero does beautiful accounting. We know it’s important both programmes talk to each other. We designed the Xero Integration to make it super simple to get your invoices from MyTrucking into Xero.

Our integration with Xero means information flows seamlessly between the two – no double entering data.

All required job information is captured by MyTrucking as the job is being carried out. Then with a click of a button all invoices are pushed through to Xero with meaningful descriptions that your customers are going to love.

The Xero integration also offers other key features, automated fuel levies (FAF), GL codes and Tracking codes to help keep your business running as efficiently as possible

Does MyTrucking do GPS tracking?

MyTrucking does not have GPS built in, we do have a great integration with Eroad, check out the special deal they offer MyTrucking customers.